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Venue info

Security & Bag Policy

What security measures are in place?

We have a range of security measures in place, some of which are visible and some of which aren’t.

Searching is a condition of entry to protect your safety and that of other visitors. Everyone arriving at the venue will enter through our upgraded intelligent security screening system. Don't worry, the system is safe for everyone – even if you have a pacemaker or are pregnant.

It’s very easy to prepare for the screening:

  • Finish up any food and drink before you enter venue itself as you’re not allowed to take these in with you.
  • Keep your bags and coats on your person, there is no need to take items from your pockets, unless instructed to by our security team.
  • Simply pass through the screening system when asked by one of the team.
  • You may be required to undergo a further search; you’ll be instructed to head to the nearest search point if required.
  • Have your tickets ready for scanning.

Regular security patrols take place in and around the venue and our staff are trained to spot and report suspicious behaviour. We work closely with the Metropolitan police and Project Servator to ensure our training and procedures are up to date.

Bag Policy

For security reasons only small bags will be allowed into the venue. We class a small bag as A4 size or smaller or a standard handbag.

Large bags such as backpacks, suitcases, travel cases, laptop bags and large tote bags are NOT permitted inside the venue. Use Stasher to find places in the local area where you can leave your large items:

Hammersmith, London | Stasher - Luggage Storage

Cloakroom info

Prohibited Items

Items which are illegal. Anyone found in possession of illegal or contraband goods may also be liable for prosecution

Weapons, bladed/sharp articles, ammunition, explosives, horns, whistles, drums, fireworks, flags, flagpoles, inflatables, large umbrellas, glass bottles, flammable liquids in any container, laser pens, professional camera equipment, illegal drugs, alcoholic beverages, animals (except Service Dogs), confetti, glitter bombs, balloons, wheeled footwear, helmets, full face masks, Go Pros, Laptops and iPads, food and drink or any other item which in our reasonable opinion, may cause danger or disruption to any Event or to other visitors (regardless of whether or not such item is illegal or is carried for specific purposes)

Items which artists performing at an Event or their management have asked us to prohibit; Items which are otherwise prohibited pursuant to the Venue or Ticket Terms.

How can you help?

Stay alert and aware of your surroundings: Be observant and report anything that doesn’t feel right, unattended bags or packages to venue staff or security personnel straight away.

American express
American express